new1b FAQ — Complete Answers for Malaysian Players

The minimum deposit at new1b is RM50 and this limit applies to all available payment methods. This means you can get started with Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay or cryptocurrencies such as USDT, BTC and ETH — all with the same minimum limit.

new1b accepts a variety of deposit methods including Touch 'n Go eWallet, DuitNow, FPX online banking (Malaysian local banks), Boost, ShopeePay, and cryptocurrencies namely USDT, BTC and ETH. Choose the method that suits you best — all are processed quickly.

new1b does not charge any additional processing fees for your deposits. The amount you put in will be credited in full to your gaming account. However, some banks or e-wallet providers may apply a small charge on their end — this is outside new1b's control.

If your deposit has not been credited after a few minutes, please save your proof of payment (a screenshot of the receipt or transaction reference) and contact new1b customer support via 24/7 live chat. Our team will review and resolve the issue promptly.

Select FPX Online Banking on the new1b deposit page, then choose your bank (for example Maybank, CIMB, Public Bank or others). You will be redirected to your bank's secure portal to complete the payment. Once confirmed, your new1b account will be updated automatically.

Withdrawals at new1b are typically processed within 1 hour. The minimum withdrawal amount is RM100. Withdrawal methods include Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency. Please ensure your account details are accurate to avoid delays.

Malay Odds are expressed as either a positive value (profit payout per RM1 wagered) or a negative value (amount that needs to be wagered to win RM1). Decimal odds show the total return including the original stake — for example, odds of 2.50 means every RM1 wagered returns RM2.50 including the stake. new1b supports both formats.

Yes, badminton is available in the new1b sports betting section. Players can place bets on BWF World Tour matches, Thomas & Uber Cup and other international tournaments. Market options include match winner, set handicap and total points depending on the event available.

Live betting at new1b lets you place bets while a match is in progress. Odds are updated in real time according to how the game develops. You can bet on the next goal, half-time winner or total corners — among the many live market options available for football and other sports.

Yes, new1b offers betting markets for Malaysia Super League and the English Premier League (EPL). Malaysian players can follow their favourite local and international league matches while placing bets across various markets such as Asian handicap, over/under and match winner.

Mix parlay lets you combine several betting selections from different matches on a single slip. The odds for each selection are multiplied together, producing a higher potential payout compared to a single bet. However, all selections must be correct to win the parlay — one wrong result cancels the entire ticket. The minimum number of selections in a new1b mix parlay is usually two.

The new1b support team provides service in Bahasa Melayu and English. Malaysian players can contact us in their preferred language — we understand the local terms and expressions you use every day.

Yes, new1b provides support via 24/7 email. Send your enquiry to [email protected] with your account details and a description of your issue. Our team will reply promptly. For more urgent matters, live chat is the faster option.

To speed up the support process, please have the following ready: your new1b account username, transaction ID number (if related to a deposit or withdrawal), screenshots of any errors received, and a brief description of the issue you are facing. This helps our team resolve your problem more quickly.

Yes, new1b live chat operates 24 hours a day, 7 days a week including public holidays. You can access live chat directly from the new1b website without waiting for office hours. This is the fastest channel for immediate assistance in Bahasa Melayu or English.

An account may be suspended for several reasons such as incomplete identity verification, suspicious activity or a self-exclusion request. Contact new1b customer support via live chat or email with your identification document for the review process. Our team will inform you of the next steps.

Table limits at new1b live casino are available for players at all levels — from regular tables with lower limits suited to new players, to VIP tables with higher limits for experienced players. Exact table limit details are shown on the game interface before you join any table.

Baccarat is one of the most popular live casino games at new1b. You bet on either Player, Banker or Tie. The hand closest to a value of 9 wins. Cards worth 10 and face cards count as zero. This makes baccarat straightforward to understand and suitable for new players who want to try live casino.

Sic Bo is a dice game that originates from Asia and is very popular among Malaysian players at new1b. Three dice are rolled and you bet on possible outcomes — such as the total of all dice, specific combinations, or whether the total is even or odd. A variety of bet types are available with different payouts.

Roulette at new1b offers a range of betting options: inside bets (Straight Up on a single number, Split on two numbers, Street on three numbers, Corner on four numbers) and outside bets (Red/Black, Odd/Even, 1-18/19-36, or dozens). Outside bets offer a higher chance of winning while inside bets offer higher payouts.

Yes, the new1b platform is optimised for mobile phones. You can access all live casino games — including baccarat, roulette and sic bo — directly through your mobile browser without downloading any additional app. The game interface adjusts automatically to fit your device's screen size.

Some warning signs to watch out for: borrowing money to gamble, neglecting work or family responsibilities because of gambling, feeling anxious or irritable when unable to gamble, and continuing to gamble despite ongoing losses. If you recognise these signs in yourself or someone close to you, seek help immediately.

new1b provides cooling-off and self-exclusion options for players who need a break from gambling. Contact our support team via live chat or email to activate either option. Self-exclusion means your account will be temporarily blocked for a period that you set yourself.

Yes, new1b encourages players to set daily, weekly or monthly deposit limits to keep gambling within their financial means. Contact our support team for more information on how to set these limits on your account. Managing a gambling budget is a responsible practice that we fully support.

new1b sets a minimum age of 21 years and above for all players as a measure to protect minors. This is in line with responsible gambling practices and international licensing requirements. Players are required to verify their age during registration. Any attempt to register by an underage individual will be refused entirely.

If you or someone you know needs help with a gambling problem, you can seek support from Talian Kasih (a Malaysian government counselling service) or local mental health organisations. new1b also encourages you to contact our support team for guidance on self-exclusion options and available help resources. Remember — gambling should be for entertainment, not stress.