new1b Privacy Policy
Your Data Protection

new1b collects various types of information depending on how you interact with our platform. This data collection is necessary to ensure our services run smoothly, securely and in compliance with international licensing requirements.

Information you provide directly:

• Full name as stated on your identification document (MyKad or passport)
• An active email address for account communications
• A mobile number registered in Malaysia
• Date of birth (for age verification — you must be 21 years of age or older)
• Your chosen payment method details (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency)
• Any other information you provide when contacting our support team

Information collected automatically:

• IP address and general geographic location (country / region only)
• Web browser type, operating system and device used
• Log data: access times, pages visited, session duration
• Cookie and related tracking technology data (see Section 5)

Every piece of information we collect from you is used for legitimate and transparent purposes. new1b does not use your data outside the scope stated below without first obtaining your consent:

• Processing account registration and verifying user identity
• Processing deposits and withdrawals via your chosen payment method
• Providing the gaming and betting services you access
• Detecting and preventing fraud, money laundering and suspicious activity
• Sending account-related communications such as transaction confirmations and security notifications
• Sending promotional offers and bonuses (only to users who have agreed to receive them)
• Providing responsive and effective customer support
• Improving website functionality, user experience and platform security
• Complying with legal obligations and applicable international licensing requirements

new1b respects the confidentiality of your data. Your personal information will not be sold, rented or disclosed to any third party for independent marketing purposes. However, there are limited situations where disclosure of information is necessary:

Trusted service providers: We may share limited data with third-party providers who assist us in daily operations — such as payment processors, gaming platform providers and identity verification services. All such parties are bound by strict confidentiality agreements and may only use your data for the purposes specified.

Legal requirements: We may disclose information if required by law, court order or an authorised regulatory body. In such cases, we will notify you as far as possible unless there is a legal prohibition preventing us from doing so.

Business transfers: In the event of any merger, acquisition or asset transfer, user data may be transferred as part of that transaction — subject to the same or stricter privacy policy.

Protecting your data is our technical and operational priority. new1b uses multiple layers of security to ensure your information is always safeguarded:

• SSL/TLS encryption for all communications between your browser and our servers
• Passwords stored using cryptographic hashing methods that cannot be directly reversed
• Role-based access controls — only authorised staff may view certain data
• Regular internal security audits to identify and address vulnerabilities
• Real-time monitoring of unusual activity to detect intrusion attempts

While we implement comprehensive security measures, no system is entirely free from risk. You also play an important role — ensure your account password is strong, kept private and not shared with anyone. If you suspect any unauthorised activity on your account, contact our support team immediately.

The new1b website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly.

Types of cookies used:

• Essential Cookies: Required for basic website functions such as login sessions and security. Cannot be disabled without affecting website usability.
• Preference Cookies: Store your personal settings such as language preference and display layout for convenience on future visits.
• Analytics Cookies: Help us understand how users interact with our website so we can improve it. This data is collected in aggregate and without personal identification.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and usability of the new1b website.

As a new1b user, you have certain rights regarding the personal data we hold. We respect and facilitate the exercise of these rights:

• Right of Access: You may request a copy of the personal data we hold relating to your account.
• Right of Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted — subject to legal obligations that require us to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: You may request a restriction on how we process your data in certain circumstances as defined by privacy law.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable period and inform you of the action taken.

new1b retains your personal data for as long as necessary to fulfil the purposes stated in this policy, unless a longer retention period is required or permitted by law.

Generally, active account data is retained for as long as your account remains active. When an account is closed, we may retain certain records for a specified period to meet regulatory requirements, dispute resolution and enforcement of our agreements.

Data that has reached the end of its retention period will be deleted or anonymised securely, ensuring it can no longer be linked back to you.

new1b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements or improvements to our services. Any significant amendments will be communicated through:

• A clear notice on the new1b website homepage
• Email notification to registered users (if the changes directly affect their rights)
• An update to the "effective" date at the top of this document

Continued use of the new1b platform after any amendment takes effect is considered your acceptance of the updated terms. We encourage you to check this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Live Chat: Available 24/7 directly through the new1b website — the fastest option for immediate enquiries
• Email: [email protected] — for written enquiries that require a record for reference

Our team is ready to communicate in Bahasa Melayu and English. We will endeavour to respond to all privacy-related enquiries within a reasonable time.